Frequently Asked Questions
What are the shipping costs?

You can find all shipping costs here.
What payment methods can I use?

You can pay with iDEAL | Wero or by credit card.
I placed an order, but the payment failed. What should I do?

If you have created an account, you can log in and go to “Orders” to try paying again or choose a different payment method. You can also place the order again if you prefer. Don’t worry about receiving your order twice: we only ship orders that have been paid for.
I haven’t received an order confirmation email. What should I do?

If you haven’t received a confirmation within an hour of placing your order, please check your spam or junk mail folder. Your email provider may have mistaken our email for spam, which means it may not appear in your inbox. If you haven’t received a confirmation at all, please contact us via service@alittlelovelycompany.nl or +31 (0)50-2112510.
Can I cancel my order?

Yes, you can! In the order confirmation email you received, click “View your order”. This will take you to your order overview, where you can select “Cancel items”. Please try to do this as soon as possible. Once an order has been packed and handed over to the delivery service, we can no longer cancel it for you.
Can I pick up my order?

Unfortunately, it is not possible to collect orders at our address.

I’ve just placed an order, but I’d like to add something to it. Is that possible?

Unfortunately, our system does not allow us to add items to an existing order. It is also not possible to combine two orders to save on shipping costs. We can, however, cancel your original order so that you can place a new one. If you would like us to do this, please contact us as
soon as possible via service@alittlelovelycompany.nl or +31 (0)50-2112510. Once an order has been packed and handed over to the delivery service, we can no longer cancel it for you.
When can I expect my order?

Orders are shipped within 2 working days. Delivery times depend on how busy the delivery service is. Within the Netherlands, delivery usually takes one working day. Delivery to Belgium and Germany usually takes 2 to 3 working days.
My product arrived damaged. What should I do?

We’re so sorry to hear that! Please contact us via service@alittlelovelycompany.nl
or +31 (0)50-2112510. We’ll be happy to help find a solution.
Can I return my order?

Absolutely. You can register (part of) your order for
return within 14 days of delivery. You can find detailed information and the
return form on our returns page.
I have a complaint about a Little Lovely product. What should I do?

We’re sorry to hear that! If you’re not happy with one of our products or with our service, please contact us via service@alittlelovelycompany.nl or +31 (0)50-2112510. Together, we’ll look for the right solution.
Are your products safe?

We understand that you want to know exactly which materials we use in our products and whether they are safe to use by your children. On our material specifications, you can find detailed information about the materials we use and the requirements they meet.
My drink bottle is leaking.

A missing part is usually the cause of a leaking bottle. Please check whether the valve and/or seal are still in place. If one of these parts is missing, please contact us via service@alittlelovelycompany.nl and send us a photo of the lid and your address. We’ll be happy to send you the missing part.

If all parts are in place but your bottle is still leaking, please contact us. Send a photo of the bottle and lid to service@alittlelovelycompany.nl,
and we’ll look into the best solution.

Please note: the bottle is only leakproof when the spout is closed/in the down position. If the spout is open and the bottle is turned upside down, it will leak.
My bento box no longer closes.

A missing seal is usually the cause. Please check whether the seal is still in place. If it is missing, please contact us via service@alittlelovelycompany.nl and send us a photo of the bento box and your address. We’ll be happy to send you the missing part.

If the seal is in place but the bento box still does not close properly, please contact us. Send a photo of the bento box to service@alittlelovelycompany.nl, and we’ll look into the best solution.
Can I become a retailer?

Absolutely! We’re always happy to welcome new stores that would like to give our brand a lovely place in their shop. On this page, you can find more information about our brand and the requirements for becoming a retailer. You can apply for a business account via this form. If you have any questions, please contact us via service@alittlelovelycompany.nl
or +31 (0)50-2112510.
My question isn’t listed here...

Can’t find the answer to your question? Let us know! Send your question to service@alittlelovelycompany.nl or call us on +31 (0)50-2112510.